Neal Tire & Auto Service - 1010 Old Route 66 North, Litchfield

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Reviews about Neal Tire & Auto Service

• Ray Alexander
  ★ ☆ ☆ ☆ ☆
  Purchased 4 tires and alignment. When I picked up the vehicle I was told that they could not do the alignment because it needed lower ball joints replaced. When I asked if they refunded the amount of the alignment they said it was included with the price of 4 tires so there would be no refund. I have since had my vehicle in a different shop and I asked that they specifically check the lower ball joints and offer their opinion. They said there was nothing wrong with them. I have since taking my vehicle elsewhere and got a proper alignment done and had the work that they did inspected. I would have taken it back there to have the alignment done but I figured if they were going to try to screw me on this I can't trust them to do the alignment properly.
  I would not have done business here this time. I had forgotten that a few years ago they replaced a boat tire for me that went flat a week later while fishing in Missouri simply because they did not replace the valve stem when they installed a new tire. The shop that replaced that valve stem for me shook their head and did it free of charge.
  I have done business with this place in the past and I've never had issues. Something has changed in the last couple years and this place has gone downhill substantially.

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